Late 2025 / early 2026

We are reviewing academic research and reports related to digital exclusion, inclusion and equitable access to services, as well as looking at best practices from other local authorities and public services. We are talking to experts on digital exclusion and access to services to learn about about the barriers residents face. We are analysing organisational data collected by the Council on its services and users to help us gain an understanding of how people currently access information and services and if there are any gaps.